Privacy and personal data protection

The data controller of the collected data is NEHERA SK s.r.o., Štefánikova 6, 811 05 Bratislava, Slovakia, COMPANY REGISTATION NUMBER: 47 217 731, registered by the Commercial Register of the District Court Bratislava I, Section Sro, File No. 90068/B. Contact details: gdpr@nehera.com Further on also refereed to as the seller, data controller or NEHERA. The data subject is the buyer or other data subject that has given his consent to personal data mainly for the purpose of purchase of goods, commercial communication or other contractual or statutory reasons.

The Buyer or other data subject acknowledges that Personal Data provided to the Seller are processed by the Seller as the data operator. Processing of the Personal Data is necessary under the Agreement, to which the affected person is a party, or necessary for pre-agreement relations with the affected person or necessary during negotiations on the change in the Agreement, which take place at the request of the affected person for the purpose of sale of goods, including its delivery to the Buyer, including cross- border transfer of Personal Data in to the EU. The data explicitly provided by the user are necessary for the contractual purpose. Data regarding payment are both of contractual and statutory nature especially, but not exclusively, in relation to accounting and tax regulations. Other usage of data that is for the purpose of commercial communication is based on the consents of such usage by the data subject. Consent for commercial communication can be withdrawn at any time. This existence of the right to withdraw consent at any time, does not affecting the lawfulness of processing based on consent before its withdrawal.

The Buyer or other data subject as the affected party, whose Personal Data are processed by the Seller as the operator, shall be entitled at any time to check and change provided Personal Data as well as cancel its registration after logging in at the section. Buyer or other data subject has the right to request from the data operator NRHERA access to and rectification or erasure of personal data or restriction of processing concerning the data subject or to object to processing as well as the right to data portability.

Rights of the Buyer or other data subject, as the affected person are also the right to request from the Seller to provide the following in generally intelligible form:

  • confirmation whether or not its Personal Data are processed by the Seller,
  • information whether its Personal Data re processed in the information system,
  • information about the source, from which the Seller obtained its Personal Data for processing,
  • list of Personal Data which are processed,
  • correction or destruction of its incorrect, incomplete or outdated Personal Data which are processed,
  • destruction of its Personal Data, whose purpose has ceased or in case of a violation of the Act on the Protection of Personal Data.

 

The Buyer or other data subject can express its consent with the processing of its Personal Data during or after its registration for the purposes of marketing communications and sales support, especially for sending information about new goods (products), discounts, promotions and other activities of the Seller. This consent can be withdrawn at any time.

The Seller shall process Personal Data for the purpose set out in these Terms & Conditions and in accordance with the applicable regulation, mainly EU General Data Protection Regulation.

The Buyer or other data subject or other data subject grants consent to the processing of Personal Data for a period of 5 years and the consent may be revoked at any time in writing by the Buyer by sending a notice to the email adress gdpr@nehera.com.

The Seller, after fulfilling the purpose of processing or upon request to revoke the consent, shall provide for an immediate destruction of Personal Data of the Buyer where statutory provision request otherwise, such as data preserved in relation to accounting.

The Seller shall handle the request of the Buyer or other data subject within 30 days of receipt.

The Seller shall inform the affected person and Office for Personal Data Protection of any restriction of the rights of affected person.

Processed Personal Data includes: name, e-mail address, permanent address or other delivery address,payment details, telephone number, password, user name.

The period that data will be stored is 10 years form the last transaction or request by the data subject.

The recipient of the data is the NEHERA SK s.r.o. Data regarding online behaviour (cookies) may be also shared with Google Analytics, Google Tag Manager, FB Pixel, Hotjar, LinkedIn, Insight, Pinterest. Financial transaction are processed via Braintree payments. Seller also informs the Buyer that it will process Personal Data through an intermediary company Inspekta Slovakia a.s. and a courier service FedEx Express.

Automated decision-making is done via cookies that are send to the user to personalize the experience on the website. The website uses permanent and temporary cookies that can remember preferences of the user during one or multiple sessions. Data regarding online behaviour (cookies) may be also shared with Google Analytics, Google Tag Manager, FB Pixel, Hotjar, LinkedIn, Insight, Pinterest. The user can change the cookies setting in his browser or via special cookies stetting placed on the website. Further information about cookies can be found on the address https://www.aboutcookies.org/

NEHERA do not transfer data to third countries. The main server is based in Ireland with all required technical and technological security measures.

The Seller shall inform the Buyer or other data subject of additional information regarding the handling of Personal Data in the event of a transfer of an undertaking or part thereof or sale of Nehera.com to another person.

The Buyer or other data subject has the right to lodge a complaint with a supervisory authority: Office for Personal Data Protection of the Slovak Republic at the statny.dozor@pdp.gov.sk.

Alternative dispute resolution

Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled your complaint, you may want to contact the Retail Ombudsman via their website at https://www.soi.sk/sk/alternativne-riesenie-spotrebitelskych-sporov.soi. The Retail Ombudsman will not charge you and if you are not satisfied with the outcome you can still initiate litigation.

For more information, see also the Online Dispute Platform at:www.ec.europa.eu/consumers/odr.